At Paras Houseware, customer satisfaction is our top priority. We are committed to providing quality products, and we stand behind the items we sell. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Eligibility for Returns
  Items can be returned within 7 days of receipt. To be eligible for a return:
  • The item must be unused and in its original condition.
  • It must be in the original packaging, including all tags, manuals, and accessories.
  • Proof of purchase, such as a receipt or invoice, must be provided.
• Non-Returnable Items
  Certain items are non-returnable due to hygiene or customization reasons, such as:
  • Used cookware or utensils.
  • Customized or personalized products.
  • Clearance or final sale items.

Refunds

• Refund Process
  Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • Shipping charges, if any, are non-refundable.
• Partial Refunds
  Partial refunds may be granted in cases where:
  • The item is not in its original condition or is damaged.
  • Parts of the item are missing for reasons not due to our error.

Exchanges

If you received a defective or damaged product, we will gladly exchange it for the same item. Please contact us within 48 hours of receiving the product to arrange for an exchange.

How to Initiate a Return or Refund

1. Contact our customer service team at [email protected] or call 0161 383 0308.
2. Provide your order details and a reason for the return.
3. Our team will guide you through the return process, including how to ship the product back to us.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
• For exchanges, we cover the shipping costs of the replacement item.